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Refunds & Returns Policy
RETURNS AND REFUNDS POLICY
At Katchyal8r Gone Fishing, we stand behind the quality of our products and services. Our returns and refunds policy is designed to ensure you have a seamless experience while safeguarding your rights under the Australian Consumer Law (ACL).
CHANGE OF MIND
If you have changed your mind about your purchase, you may return the item within 30 days of receipt. The product must be in new and unused condition, with all original accessories included. While original packaging is preferred, it is not a mandatory requirement for a return due to a change of mind.
FAULTY PRODUCTS
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Claims for faulty or defective products can be made within the 12 months following purchase. For some products, the warranty period may extend beyond 12 months, as specified in the product documentation.
PROCESS FOR RETURNS
Contact us at katchyal8rgf@gmail.com to initiate a return. Please provide your order number, details of the product, and the reason for return.
We will provide you with instructions on how to return your product. For faulty products, we will cover the cost of return shipping.
Once we receive and inspect the returned item, we will process your refund or exchange as per your request and in accordance with the ACL.
REFUNDS
Refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to appear in your account.
For more information on your rights under the Australian Consumer Law, please visit the Australian Competition and Consumer Commission (ACCC) website at www.accc.gov.au.
If you have any questions or need further assistance, please do not hesitate to contact us.
At Katchyal8r Gone Fishing, we stand behind the quality of our products and services. Our returns and refunds policy is designed to ensure you have a seamless experience while safeguarding your rights under the Australian Consumer Law (ACL).
CHANGE OF MIND
If you have changed your mind about your purchase, you may return the item within 30 days of receipt. The product must be in new and unused condition, with all original accessories included. While original packaging is preferred, it is not a mandatory requirement for a return due to a change of mind.
FAULTY PRODUCTS
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Claims for faulty or defective products can be made within the 12 months following purchase. For some products, the warranty period may extend beyond 12 months, as specified in the product documentation.
PROCESS FOR RETURNS
Contact us at katchyal8rgf@gmail.com to initiate a return. Please provide your order number, details of the product, and the reason for return.
We will provide you with instructions on how to return your product. For faulty products, we will cover the cost of return shipping.
Once we receive and inspect the returned item, we will process your refund or exchange as per your request and in accordance with the ACL.
REFUNDS
Refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to appear in your account.
For more information on your rights under the Australian Consumer Law, please visit the Australian Competition and Consumer Commission (ACCC) website at www.accc.gov.au.
If you have any questions or need further assistance, please do not hesitate to contact us.
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